Policies & Procedures

IMPORTANT POLICY REMINDERS

Mask & Vaccination Policy

PER LA COUNTY (updated 3/18/22): Masks are optional for clients & trainers.

Be on time! 
Late arrivals are not permitted. If you are late, you will lose the class. we suggest arriving 5-10 minutes early to get settled.‍

Socks are your friend! 
Grip Socks are required for in all classes for the safety of our clients and our team. If you arrive to class without grip socks, we have options available for purchase at the studio ranging from $12-$18.

RESERVATION & CLASS PURCHASE POLICIES

PURCHASES

All sales are final. All class packages are non-transferable, non-exchangeable, and cannot be prorated.

SCHEDULE

While we will do our best to communicate changes to our schedule, please note that our schedule and trainers are subject to change without notice.

RESERVATIONS

All reservations must be made through our online reservation platform.

CANCELLATION, NO-SHOW, Late-cancel POLICY 

Please be aware we have a 12-hour cancellation policy.  Cancellations MUST be made ONLINE / in our APP. Cancellations are not accepted by calling or emailing the studio. Our12-hour cancellation policy applies to all classes, packages, and memberships.

If you late cancel any single, 5, 10 or 20-class packages:

·       You will be charged $15.

·       You keep your class.

If you no show any single, 5, 10 or 20-class packages:

·       You lose your class.

If you late cancel any class on any 2 week intro packages, unlimited packages, monthly series or monthly auto-pay series class:

·       You will be charged $15.

·       You keep your class.

If you no show to any class on any 2 week intro packages, unlimited packages, monthly series or monthly auto-pay series:

·       You will be charged $25.

·       You lose your class. 

If you late cancel or no show for a private class:

·       You will be charged the full cost of your private session.

·       You lose your private session. 

If you arrive at the WRONG LOCATION and have a 2 class intro pack, single, 5, 10 or 20-class package:

·       You lose your class.

You may contact us to request to keep your class for another time and incur a $15 late cancel change fee instead. Requests MUST be made on the same day as the missed class in order to be accommodated.
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If you arrive at the WRONG LOCATION and have a 2 week intro package, unlimited package, monthly series or monthly auto-pay series:

·       You will be charged $15.
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If you arrive at the WRONG LOCATION for a private class:

·       You will be charged the full cost of your private session.

·       You lose your private session.

ADDITIONAL FEES

Hold Fee

A membership hold fee of $25 will be charged on any monthly Membership placed on hold. Memberships can be placed on hold by emailing info@lagree213.com The $25 contract hold fee will be waived if a doctor’s note is provided.

Insufficient Funds Fee

If the bank processor and/or Lagree213 are unable to collect their fees because of insufficient funds, an NSF fee of $35 will be charged for each unsuccessful attempt.

Declined Charges Fee

A $35 fee will apply for all late-cancel & no-show fees that are declined. If the charge is declined due to the card having recently expired, the fee will be waived IF the payment method is updated within 24 hours.

Refund Processing Fee

ALL Membership dues are non-refundable, paid in advance of service. A refund processing fee of $25 will be charged on any disputed charges.

Auto-Pay Cancellation

To cancel auto-pay, you must notify us via email at least 30 days prior to your last desired billing cycle payment. For example, if your auto-pay billing cycle is the 1st of the month,  email us no later than November 1st in order for December 1st to be your last payment. Please email info@lagree213.com

Early Termination Fee

Monthly renewing clients may cancel memberships by emailing the studio 30 days prior to your last desired billing cycle payment. There are no refunds for membership fees and Lagree213 will not prorate a cancelled membership. A $249 early termination fee for monthly contract memberships will be charged on any cancelled membership prior to completing the original term of the agreement.

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Lagree213 may alter its location, operating hours, type and quantity of equipment, and type and frequency of its classes from time to time in its sole discretion. Lagree Fitness training is an evolving science. Thus, Lagree213 reserves the right to change its routines, classes, and equipment to accommodate such evolution.

All prices are subject to change without prior notice.

All efforts are made to keep our pricing and special promotions information up to date and accurate. Please contact us to confirm pricing and available membership options.

WAIT LIST POLICY

If a spot opens more than 24 hours before class, you will automatically be added to that class and sent a confirmation email. BUT DO NOT DEPEND ON THAT EMAIL, as spam problems, junk mail issues, and email server hiccups and crashes can occur. Please log in and check your schedule to make sure you are enrolled.  This procedure protects you from being added to a class that you may no longer be able to attend, avoiding possible Late Cancel/No Show fees. The waitlist closes 12 hours prior to start time. If you Reserve/Wait List yourself for more than one class in a day, or more than is ultimately allowed by your current package, you are responsible for the purchase of and any cancellation penalties for all classes that you reserve and get bumped into from the Wait Lists.

ZERO TOLERANCE

Lagree213 has a zero tolerance policy for abusive behavior, discriminatory language, and general mistreatment of our trainers and team members. All purchases are subject to our policies and procedures. Lagree213 reserves the right to refuse service and/or membership to anyone.

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